Shipping policy

At Docta Haus, we’re committed to delivering a smooth and reliable shipping experience. We believe in transparency, so you always know what to expect when placing an order with us.

As part of our service, we proudly offer free shipping on all orders within the United States, with no minimum purchase required.

Shipping Coverage

This shipping policy applies to all orders delivered within the United States.

Order Processing & Delivery Times

Order Cut-Off Time:
Orders placed before 5:00 PM (PST), Monday–Friday will begin processing the same business day. Orders placed after this time will be processed on the next business day.

Processing Time:
Orders are typically processed within 1–2 business days (Monday–Friday).

Transit Time:
Once shipped, delivery typically takes 6-8 business days (Monday–Friday).

Total Estimated Delivery:
You can expect your order to arrive within approximately 7–10 business days from the time it is placed.

Shipping Carriers

We work with trusted carriers to ensure safe and timely delivery:

  • USPS

  • UPS

  • FedEx

Carrier selection is based on efficiency and availability for your location.

Shipping Costs

  • Free Shipping (U.S. Only): All orders qualify for free standard shipping, regardless of order value.

Tracking Information

Once your order has been shipped, you will receive a confirmation email that includes your tracking number.

You can use this number to follow your shipment’s progress through our Order Tracking page at any time.

Delivery Support

If you experience any issues with your delivery — including delays, lost packages, or tracking concerns — please contact us as soon as possible.

Our team will work quickly to resolve the issue and ensure your order reaches you.

Need Assistance?

For additional questions, feel free to visit our FAQ page or reach out to our support team.

Contact Information

Store Address: 17315 Ely Ave, Cerritos, California 90703, United States

Store Email: info@doctahaus.com

Store Phone: +13238223310

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (PST)

We do our best to reply to your e-mail within 1–2 business days.