Refund policy

30-Day Easy Returns

At Docta Haus, we want you to feel confident with every purchase. If something isn’t quite right, we offer a straightforward return process designed to make things easy.

Return Eligibility

Return Window: Items may be returned within 30 days of delivery
Condition Requirement: Products must be unused, in original condition, and returned with all original packaging, tags, and accessories
Proof of Purchase: A valid order number or receipt is required

We reserve the right to decline returns that do not meet these conditions.

Return Shipping Costs

Defective or Damaged Items
If your item arrives damaged, defective, or not as described:

You will not be responsible for return shipping costs
We will offer a replacement or full refund at no additional cost

Change of Mind / Customer Remorse
If you decide you no longer want the item:

Return shipping costs are the customer’s responsibility
Original shipping costs (if any) are non-refundable
Items must still meet all return eligibility conditions

How to Initiate a Return

Step 1: Contact Us
Email us at info@doctahaus.com with:

Your order number
Reason for return
(If applicable) photos of the issue

Step 2: Prepare Your Package

Repack the item securely in its original packaging
Include all accessories, inserts, and components

Step 3: Ship Your Return

Follow the return instructions provided by our team
Drop off your package with a local shipping carrier

Refund Process

Inspection:

All returned items are inspected upon arrival to ensure they meet our return criteria.

Refund Issuance:

Approved refunds are issued to the original payment method
Processing time: 7–10 business days after inspection
Your bank or payment provider may require additional time to reflect the funds

Exchanges

If you need a different variation (size, color, or product), we’re happy to help facilitate an exchange.

We recommend contacting our support team to arrange the fastest solution.

Order Cancelations

Orders can be canceled within 24 hours of being placed. After this period, your order may already be processed and unable to be modified or canceled.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons.
These will be clearly marked on the product page if applicable.