FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Docta Haus FAQ page.
We’re here to make your shopping experience simple, smooth, and transparent. Below are answers to our most commonly asked questions.

If you need further assistance, our support team is always happy to help.

1. How long does shipping take?

Answer:
Our standard delivery timeline is:

• Order Processing: 1–2 business days

• Shipping Transit: 6–8 business days

• Estimated Delivery: 7–10 business days total

For full details, please refer to our Shipping Policy.

2. Do you offer free shipping?

Answer:
Yes — we offer free shipping on all orders within the United States, with no minimum purchase required.

3. Where is Docta Haus based?

Answer:
Docta Haus is a U.S.-based brand focused on curated, high-quality products.
At this time, we ship exclusively within the United States.

4. What if my item arrives damaged or defective?

Answer:
If your item arrives damaged or not functioning properly, we will provide a replacement at no additional cost.

Please contact us within 30 days of delivery and include photos of the issue so we can resolve it quickly.

5. Can I cancel my order?

Answer:
Yes — orders may be canceled within 24 hours of purchase.
After this window, your order may already be in processing or transit.

6. What is your return policy?

Answer:
We offer a simple and hassle-free return process.
For full details, please visit our Return Policy page.

7. When will I receive my refund?

Answer:
Once your return is received and inspected, your refund will be issued.

Funds typically appear in your account within 5–7 business days, depending on your payment provider.

8. Do your products come with a warranty?

Answer:
Yes — all purchases include a 30-day satisfaction guarantee.
Additional details can be found in our Return Policy.

9. How can I contact customer support?

Answer:
You can reach us anytime via email at:
info@doctahaus.com

We aim to respond within 1–2 business days.

10. Do you ship internationally?

Answer:
Currently, we only ship within the United States.

11. Do you have a physical retail location?

Answer:
No — Docta Haus operates exclusively online.
This allows us to offer competitive pricing and a wider product selection.

12. Do you offer bulk or wholesale orders?

Answer:
Yes, we accommodate bulk and wholesale inquiries.
Please contact us directly for pricing and availability.

13. How do exchanges work?

Answer:
Exchange requests are handled through our return process.
Please refer to our Return Policy for step-by-step instructions.

14. How can I track my order?

Answer:
Once your order ships, you’ll receive a tracking number via email.
You can use it anytime on our Track Order page to monitor delivery.

Contact Information

Store Name: Docta Haus
Address: 2111 ½ E Imperial Hwy, Los Angeles, CA 90059
Email: info@doctahaus.com
Phone: +1 (323) 928-9660

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)

We aim to respond to all inquiries within 1–2 business days.